Frequently Asked Questions
Below, you will find the answers to some of our most frequently asked questions.
A: I work from my home and come to my client’s home or office so we are working in the very room with exact lighting the decor will be placed.
A: Not usually, however, evenings book up quickly and if you are on a quick turnaround it may be necessary to come home an hour or so early to get started.
A: As stated above, I come to my client’s home or office. We work together to select just the right design for the client’s decorating needs and wants within their decorating allowance. I want the client’s input on selections so their project reflects their taste and personality. I’m there to keep the process moving along, to keep the client from making costly decorating mistakes, and to make the process easy and enjoyable. You get the room you have always dreamed of without running from store to store or website to website. I handle all orders, deliveries and installations, and any challenges that might arise.
A: Instead of shopping at a furniture store and charging the client a fee on top of the cost of the furniture, rugs, lighting, etc. I shop through the vast network of suppliers Decorating Den Interiors has helped me establish through my 20 plus years with the company. These suppliers look at Decorating Den sales nationwide and many of them offer me very competitive pricing without having to carry all the overhead of a brick and mortar store. You can rest assured that the design I present is what I think is going to meet your family’s needs and budget. I’m never trying to unload the orange sofa that has been on the sales floor for years.
A: We will start with a home tour and I would like for you to share challenges you face decorating your home and other projects that have been successful. Basically, I’m getting to know your decorating likes and dislikes as quickly as possible. If you have a Houzz notebook that you can share with photos you have selected that is a great help. Next, we will review my portfolio so you can see my work before and after. You will notice not all jobs look the same and that is because I am there to bring out your personality not inflict mine on your project. From this point the appointment will vary depending on the scope of the project. If you just have a few windows to cover, we might finish on the first appointment. If we are doing a whole room, it could take several appointments before we have tweaked all the design elements.
A: On our first appointment we will talk dollar values for all the products needed for your project. I offer good, better, best pricing and quality for all products I offer. Just like with cars, some people are comfortable with a Chevy, others prefer a Lexus. Sometimes the same client will want better quality in one room with a less expensive option for another. Client’s need to be realistic; I am not competing with Lowe’s or Target, nor do I sell that lower quality type product. I offer quality home furnishings with exceptional service in the comfort and ease of the client’s home.
A: No, I can do a project as small as covering one window or doing a whole house design. I also have commercial experience from small to large jobs.
A: Of course! We can move items from other rooms, keep furniture just the way it is, tweak the design with a few selected options; your project is what you want it to be. I will work for you in the way you want your home to be designed.
A: No, I offer all the resources you will need to complete your decorating project. I ask that you quit shopping and let me present my design to you. Having curve balls thrown into the design process part way through is unfair. Since I do not charge for my design time, changing the design midway with new things to incorporate into the design can take me many more hours to incorporate.
A: Depends on the scope of your project. Here are a few guidelines:
Hard window 3 – 4 weeks
Soft window 6 – 8 weeks
Lighting, Accessories, Area Rugs 2 – 5 weeks
Furniture 4 – 10 week
A: Everything I sell is custom ordered. In my 21 years, I have had only a hand full of items returned. We have worked together with actual samples. There are no surprises. Most items will be subject to a 33% restocking fee. Again, this has never been an issue other than a few accessories that were not custom ordered.
A: I offer floor planning for $150 per room. If your room is larger than 12′ x 15′ (180 square foot) I will charge for 2 rooms. This is just a 2 dimensional floor plan for furniture placement. Design work outside of this scope will be charged at $75/hour. It is much more cost effective to work within my above explained working relationship.